{"id":24060,"date":"2021-08-12T15:36:33","date_gmt":"2021-08-12T14:36:33","guid":{"rendered":"https:\/\/lotusloungechair.com\/bh\/?post_type=avada_faq&#038;p=24060"},"modified":"2022-05-12T10:23:46","modified_gmt":"2022-05-12T09:23:46","slug":"frequently-asked-questions","status":"publish","type":"avada_faq","link":"https:\/\/lotusloungechair.com\/bh\/blog\/faq-items\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--link_color: #2d2d2d;--awb-border-color:#ffffff;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:0%;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-flex-end fusion-flex-content-wrap\" style=\"max-width:1996.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_4_5 4_5 fusion-flex-column\" style=\"--awb-bg-color:#ffffff;--awb-bg-color-hover:#ffffff;--awb-bg-size:cover;--awb-width-large:80%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.4%;--awb-margin-bottom-large:10px;--awb-spacing-left-large:2.4%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 sep-underline sep-solid fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:#9e9e9e;--awb-margin-bottom:3%;--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:2%;--awb-margin-left-small:0px;--awb-sep-color:rgba(51,51,51,0.27);\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Ubuntu Condensed&quot;;margin:0;--fontSize:32;line-height:1.13;\"><p style=\"text-align: center;\">Account<\/p><\/h3><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:2px;--awb-icon-size:10px;--awb-content-font-size:16px;--awb-icon-alignment:left;--awb-hover-color:#f9f9f9;--awb-border-color:#bf1e2d;--awb-background-color:rgba(191,30,45,0);--awb-divider-color:rgba(255,255,255,0.2);--awb-divider-hover-color:rgba(255,255,255,0.2);--awb-icon-color:var(--awb-color1);--awb-title-color:#333333;--awb-content-color:#747474;--awb-icon-box-color:#bf1e2d;--awb-toggle-hover-accent-color:#bf1e2d;--awb-title-font-family:&quot;Ubuntu&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-font-size:16px;--awb-content-font-family:&quot;Ubuntu&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-24060-1\"><div class=\"fusion-panel panel-default panel-97f11ff9f98c32c99 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_97f11ff9f98c32c99\"><a aria-expanded=\"false\" aria-controls=\"97f11ff9f98c32c99\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-24060-1\" data-target=\"#97f11ff9f98c32c99\" href=\"#97f11ff9f98c32c99\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How can I manage or delete my account?<\/span><\/a><\/h4><\/div><div id=\"97f11ff9f98c32c99\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_97f11ff9f98c32c99\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul class=\"article-list\">\n<li class=\"article-list-item \">\n<div>You can change your name, e-mail address or your password by going to &#8216;My Account&#8217; &#8211; &#8216;Account Details&#8217; and update your name. Address by going to &#8216;Address&#8217; &#8211; &#8216;Edit&#8217;<\/div>\n<div><\/div>\n<\/li>\n<li class=\"article-list-item \">\n<div>If you wish to delete your account and remove all your personal data from our system, send us e-mail at <a href=\"mailto:hello@lotusloungechair.com\/bh\">hello@lotusloungechair.com\/bh<\/a>.<\/div>\n<div>You can rejoin us anytime by registering again on <a href=\"mailto:hello@lotusloungechair.com\/bh\">hello@lotusloungechair.com\/bh<\/a><\/div>\n<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-666b3e042b99349cf fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_666b3e042b99349cf\"><a aria-expanded=\"false\" aria-controls=\"666b3e042b99349cf\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-24060-1\" data-target=\"#666b3e042b99349cf\" href=\"#666b3e042b99349cf\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Why can't I login or register?<\/span><\/a><\/h4><\/div><div id=\"666b3e042b99349cf\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_666b3e042b99349cf\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul class=\"article-list\">\n<li class=\"article-list-item \">There are many reasons why it&#8217;s not possible to register or login. A space before or behind your e-mail address causes the error message saying that you have enter an invalid e-mail address.<\/li>\n<li>It is also possible that there is a space behind your password. Also keep in mind that passwords are case sensitive.<\/li>\n<li>If you&#8217;re still not able to register\/log in, please don&#8217;t hesitate to contact our customer service at <a href=\"mailto:hello@lotusloungechair.com\/bh\">hello@lotusloungechair.com\/bh<\/a>. We will be happy to help you.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-0af450a6d167b2e1a fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_0af450a6d167b2e1a\"><a aria-expanded=\"false\" aria-controls=\"0af450a6d167b2e1a\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-24060-1\" data-target=\"#0af450a6d167b2e1a\" href=\"#0af450a6d167b2e1a\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How can I unsubscribe from the newsletter? <\/span><\/a><\/h4><\/div><div id=\"0af450a6d167b2e1a\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_0af450a6d167b2e1a\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Simply click on the link \u201cIf you do not wish to receive our newsletters any more, click here\u201d located at the bottom of each newsletter. If this doesn&#8217;t seem to work, please contact us at <a href=\"mailto:hello@lotusloungechair.com\/bh\" target=\"_blank\" rel=\"noopener\">hello@lotusloungechair.com\/bh<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-409d10af85e3cda41 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_409d10af85e3cda41\"><a aria-expanded=\"false\" aria-controls=\"409d10af85e3cda41\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-24060-1\" data-target=\"#409d10af85e3cda41\" href=\"#409d10af85e3cda41\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What should I do If forgot my login and\/or password?<\/span><\/a><\/h4><\/div><div id=\"409d10af85e3cda41\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_409d10af85e3cda41\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul class=\"article-list\">\n<li class=\"article-list-item \">\n<div>Your login is simply your e-mail address. To get your password again, go to My Account and click on: \u201cForgot your password?\u201d We will send you your password to your e-mail address.<\/div>\n<div>\u00a0<\/div>\n<\/li>\n<li class=\"article-list-item \">\n<div>You can always change your password by going to &#8216;My Account&#8217;&gt;&#8217;Account Details&#8217;. Check the box &#8216;New Password&#8217; and &#8216;Confirm new password&#8217; fill in your current password and what you&#8217;d like to change it to in the provided space.<\/div>\n<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-ac49d9d6b5e032ae9 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_ac49d9d6b5e032ae9\"><a aria-expanded=\"false\" aria-controls=\"ac49d9d6b5e032ae9\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-24060-1\" data-target=\"#ac49d9d6b5e032ae9\" href=\"#ac49d9d6b5e032ae9\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Why don't I receive your mails that announce new sales?<\/span><\/a><\/h4><\/div><div id=\"ac49d9d6b5e032ae9\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_ac49d9d6b5e032ae9\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<div>In case you do not receive our e-mail, your e-mail provider probably considers our mails as spam. Please add our e-mail address <a href=\"mailto:hello@lotusloungechair.com\/bh\" target=\"_blank\" rel=\"noopener\">hello@lotusloungechair.com\/bh<\/a> to your contacts. If this is not the reason, please contact us at <a href=\"mailto:hello@lotusloungechair.com\/bh\" target=\"_blank\" rel=\"noopener\">hello@lotusloungechair.com\/bh<\/a> and we&#8217;d be more than happy to find out what the issue is.<\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-aff302c368025b95d fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_aff302c368025b95d\"><a aria-expanded=\"false\" aria-controls=\"aff302c368025b95d\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-24060-1\" data-target=\"#aff302c368025b95d\" href=\"#aff302c368025b95d\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How can I print an invoice?<\/span><\/a><\/h4><\/div><div id=\"aff302c368025b95d\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_aff302c368025b95d\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<div>The invoices corresponding to your orders can be found in &#8216;My Account&#8217;&gt; &#8216;Order&#8217;. Please select the order in the list.<\/div>\n<div>To print, please click on the button &#8216;Print Order&#8217; in the upper right corner.<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_4_5 4_5 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:80%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.4%;--awb-margin-bottom-large:10px;--awb-spacing-left-large:2.4%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-2 sep-underline sep-solid fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:#9e9e9e;--awb-margin-bottom:3%;--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:4%;--awb-margin-left-small:0px;--awb-sep-color:rgba(45,45,45,0.24);\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Ubuntu Condensed&quot;;margin:0;--fontSize:32;line-height:1.13;\"><p style=\"text-align: left;\">Order<\/p><\/h3><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:2px;--awb-icon-size:10px;--awb-content-font-size:16px;--awb-icon-alignment:left;--awb-hover-color:#f9f9f9;--awb-border-color:#bf1e2d;--awb-background-color:#ffffff;--awb-divider-color:rgba(255,255,255,0.2);--awb-divider-hover-color:rgba(255,255,255,0.2);--awb-title-color:#333333;--awb-content-color:#747474;--awb-icon-box-color:#bf1e2d;--awb-toggle-hover-accent-color:#bf1e2d;--awb-title-font-family:&quot;Ubuntu&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-font-size:16px;--awb-content-font-family:&quot;Ubuntu&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-24060-2\"><div class=\"fusion-panel panel-default panel-5905c379a3675d7e4 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_5905c379a3675d7e4\"><a aria-expanded=\"false\" aria-controls=\"5905c379a3675d7e4\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-24060-2\" data-target=\"#5905c379a3675d7e4\" href=\"#5905c379a3675d7e4\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How do I place an order?<\/span><\/a><\/h4><\/div><div id=\"5905c379a3675d7e4\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_5905c379a3675d7e4\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li class=\"article-author\"><strong>Add your products to your shopping cart<\/strong><\/li>\n<\/ul>\n<blockquote>\n<p>Go to the product of your Fabric choice,<\/p>\n<p>Go to the product of your Color choice and click on \u2018Add to cart\u2019.<\/p>\n<p>If you would like to buy more of the same product, use the plus or minus button that can be found next to the \u2018Add to cart\u2019 button before clicking on \u2018Add to cart\u2019.<\/p>\n<p>Once you have done this, you can continue shopping on Lotus Lounge Chair or you can just buy this product.<\/p>\n<\/blockquote>\n<div class=\"article-content\">\n<div class=\"article-body\">\n<ul>\n<li><strong>Go to your shopping cart<\/strong><\/li>\n<\/ul>\n<blockquote>\n<p>To buy a product, click on the shopping cart icon in the upper right corner of your screen.<\/p>\n<p>This webpage shows you all the products that you have added to your product page.<\/p>\n<p>Check all of your selected products. If you would like to remove something from your shopping cart, click on the gray cross, which you can find on the right of the price of the individual product.<\/p>\n<\/blockquote>\n<ul>\n<li><strong>I have credits on my account. How do I use them?<\/strong><\/li>\n<\/ul>\n<blockquote>\n<p>If you have credits, they will be deducted from the total price automatically. If you would like to save your credits for a future order, click on the gray cross next to \u2018Credits\u2019.<\/p>\n<\/blockquote>\n<ul>\n<li><strong>I have a Promotional code or gift card. How do I use this?<\/strong><\/li>\n<\/ul>\n<blockquote>\n<p>On the webpage with an overview of your order, you will see a section \u2018Promo code or gift card\u2019. Fill in your promo code or gift card code (bv. J9YGTXXXJDJH) here.<\/p>\n<\/blockquote>\n<ul>\n<li><strong>Fill in the delivery details and payment method<\/strong><\/li>\n<\/ul>\n<blockquote>\n<p>Once you have checked all of the articles in your cart, click on \u2018Continue to order\u2019.<\/p>\n<p>You will end up on a webpage called \u2018Address\u2019 where you can change the delivery address and billing address if you\u2019d like to do so. To know how to do this, click here.<\/p>\n<p>Choose what payment method you\u2019d like to choose by clicking on the dot which is on the left of your preferred payment method.If you forgot to add your promo code or gift card code on the previous page, you can still do so on this webpage.<\/p>\n<p>Check if all the details are correct and click on \u2018Pay your order\u2019.<\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-9bc826a83517ebc3f fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_9bc826a83517ebc3f\"><a aria-expanded=\"false\" aria-controls=\"9bc826a83517ebc3f\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-24060-2\" data-target=\"#9bc826a83517ebc3f\" href=\"#9bc826a83517ebc3f\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How do I pay order? <\/span><\/a><\/h4><\/div><div id=\"9bc826a83517ebc3f\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_9bc826a83517ebc3f\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>On a secured page, you\u2019ll be able to enter your bank details. Check If all the information is correct and click on \u2018Yes, I confirm my payment\u2019. Once your payment has gone through, you\u2019ll receive a confirmation e-mail from us. Keep this e-mail in your records. If you\u2019d like to contact our customer service, you will need the order number which can be found in this e-mail. If you cannot find the e-mail or if you removed it, you can find all the details of your order on \u2018My account\u2019.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-5743ebe59744a4727 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_5743ebe59744a4727\"><a aria-expanded=\"false\" aria-controls=\"5743ebe59744a4727\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-24060-2\" data-target=\"#5743ebe59744a4727\" href=\"#5743ebe59744a4727\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How can I use my promo code or gift card?<\/span><\/a><\/h4><\/div><div id=\"5743ebe59744a4727\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_5743ebe59744a4727\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul class=\"article-list\">\n<li class=\"article-list-item \">Your Coupon Code place to write will automatically show in your Chart and Checkout. If you\u2019d like to save them for a future order, click on [Remove] next to \u2019Subtotal\u2019.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-fdd2eb279b7e37d51 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_fdd2eb279b7e37d51\"><a aria-expanded=\"false\" aria-controls=\"fdd2eb279b7e37d51\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-24060-2\" data-target=\"#fdd2eb279b7e37d51\" href=\"#fdd2eb279b7e37d51\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">When will receive my order?<\/span><\/a><\/h4><\/div><div id=\"fdd2eb279b7e37d51\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_fdd2eb279b7e37d51\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>The ordered products will be delivered by 11 o\u2019clock for 2-7 working days if the product is in stock. That is, within 10 working days if the product needs to be made or personalized with a logo. The products will be delivered to the specified delivery address.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-8a83bbf96ebf5bde6 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_8a83bbf96ebf5bde6\"><a aria-expanded=\"false\" aria-controls=\"8a83bbf96ebf5bde6\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-24060-2\" data-target=\"#8a83bbf96ebf5bde6\" href=\"#8a83bbf96ebf5bde6\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can my order be delivered to an address different to the one on my account?<\/span><\/a><\/h4><\/div><div id=\"8a83bbf96ebf5bde6\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_8a83bbf96ebf5bde6\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<div class=\"fusion-text fusion-text-5\">\n<section class=\"article-info\">\n<div class=\"article-content\">\n<div class=\"article-body\">\n<ul>\n<li>If you would like to send your order to an address different to the one mentioned on your account, you can change the delivery address on the page called \u2018Shipping Address\u2019. You will see this page before you pay for your order.<\/li>\n<li>Click the \u2018\u2019Shipping Address\u2019\u2019 button, which you can find next to \u2018Billing Address\u2019, and change the name, address and contact details.<\/li>\n<li>To change your delivery address after you have ordered your products, please contact customer service. Send an e-mail at <a href=\"mailto:hello@lotusloungechair.com\/bh\">hello@lotusloungechair.com\/bh<\/a> (Mon-Fri 9am \u2013 9.00pm).<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_4_5 4_5 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:80%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.4%;--awb-margin-bottom-large:10px;--awb-spacing-left-large:2.4%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-3 sep-underline sep-solid fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:#9e9e9e;--awb-margin-bottom:3%;--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:4%;--awb-margin-left-small:0px;--awb-sep-color:rgba(191,191,191,0.2);\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Ubuntu Condensed&quot;;font-style:normal;font-weight:300;margin:0;--fontSize:32;line-height:1.13;\"><p style=\"text-align: left;\">Payment<\/p><\/h3><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:2px;--awb-icon-size:10px;--awb-content-font-size:16px;--awb-icon-alignment:left;--awb-hover-color:#f9f9f9;--awb-border-color:#bf1e2d;--awb-background-color:#ffffff;--awb-divider-color:rgba(255,255,255,0.2);--awb-divider-hover-color:rgba(255,255,255,0.2);--awb-icon-color:var(--awb-color1);--awb-title-color:#333333;--awb-content-color:#747474;--awb-icon-box-color:#bf1e2d;--awb-toggle-hover-accent-color:#bf1e2d;--awb-title-font-family:&quot;Ubuntu&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-font-size:16px;--awb-content-font-family:&quot;Ubuntu&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-24060-3\"><div class=\"fusion-panel panel-default panel-f9d3f465c827a01fc fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_f9d3f465c827a01fc\"><a aria-expanded=\"false\" aria-controls=\"f9d3f465c827a01fc\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-24060-3\" data-target=\"#f9d3f465c827a01fc\" href=\"#f9d3f465c827a01fc\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What payment methods do you accept?<\/span><\/a><\/h4><\/div><div id=\"f9d3f465c827a01fc\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_f9d3f465c827a01fc\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li class=\"article-author\">At Lotus Lounge Chair, you can pay with:<\/li>\n<li class=\"article-author\">&#8211; Invoice<br \/>\n&#8211; Maestro<br \/>\n&#8211; MasterCard<br \/>\n&#8211; Visa<br \/>\n&#8211; Diners<br \/>\n&#8211; Paypal<br \/>\n&#8211; Cash on Delivery<br \/>\n&#8211; Bitcoin<\/li>\n<\/ul>\n<p>For the online payment process, we work together with NLB Bank, who is a market leader in secure online payments. When you order a product, you can choose what payment method on &#8216;Checkout&#8217; &#8211; &#8216;Review and Paymant<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_4_5 4_5 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:80%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.4%;--awb-margin-bottom-large:10px;--awb-spacing-left-large:2.4%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-4 sep-underline sep-solid fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:#9e9e9e;--awb-margin-bottom:3%;--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:4%;--awb-margin-left-small:0px;--awb-sep-color:rgba(191,191,191,0.2);\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Ubuntu Condensed&quot;;margin:0;--fontSize:32;line-height:1.13;\"><p style=\"text-align: left;\">Sales<\/p><\/h3><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:2px;--awb-icon-size:10px;--awb-content-font-size:16px;--awb-icon-alignment:left;--awb-hover-color:#f9f9f9;--awb-border-color:#bf1e2d;--awb-background-color:#ffffff;--awb-divider-color:rgba(255,255,255,0.2);--awb-divider-hover-color:rgba(255,255,255,0.2);--awb-icon-color:var(--awb-color1);--awb-title-color:#333333;--awb-content-color:#747474;--awb-icon-box-color:#bf1e2d;--awb-toggle-hover-accent-color:#bf1e2d;--awb-title-font-family:&quot;Ubuntu&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-font-size:16px;--awb-content-font-family:&quot;Ubuntu&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-24060-4\"><div class=\"fusion-panel panel-default panel-ca3cca84f97ed0d6a fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_ca3cca84f97ed0d6a\"><a aria-expanded=\"false\" aria-controls=\"ca3cca84f97ed0d6a\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-24060-4\" data-target=\"#ca3cca84f97ed0d6a\" href=\"#ca3cca84f97ed0d6a\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Are you looking for a specific product?<\/span><\/a><\/h4><\/div><div id=\"ca3cca84f97ed0d6a\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_ca3cca84f97ed0d6a\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>If there is a specific product that you&#8217;re looking for and it can&#8217;t be found in any of the sections, it means that we do not offer it at the moment. Some products do, however, make a reappearance and otherwise you might be able to find a good alternative. To stay entirely up-to-date, subscribe to our newsletter. Send e-mail at <a href=\"mailto:hello@lotusloungechair.com\/bh\">hello@lotusloungechair.com\/bh<\/a><\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-e47a106c325e2550e fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_e47a106c325e2550e\"><a aria-expanded=\"false\" aria-controls=\"e47a106c325e2550e\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-24060-4\" data-target=\"#e47a106c325e2550e\" href=\"#e47a106c325e2550e\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Are you looking for a gift?<\/span><\/a><\/h4><\/div><div id=\"e47a106c325e2550e\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_e47a106c325e2550e\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Are you looking for a gift? &#8211; If you want to give an original gift and you can not decide on the size or color \u2013 You can buy a Gift Card in a certain amount and send it digitally by e-mail or print it on a printer and give it as an envelope. The celebrant can choose a product of his choice and color, can also pay extra if he wants a more expensive product.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-a98df84899d0c96ff fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_a98df84899d0c96ff\"><a aria-expanded=\"false\" aria-controls=\"a98df84899d0c96ff\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-24060-4\" data-target=\"#a98df84899d0c96ff\" href=\"#a98df84899d0c96ff\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What if I want something that is sold out?<\/span><\/a><\/h4><\/div><div id=\"a98df84899d0c96ff\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_a98df84899d0c96ff\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>When a product is sold out, it not means you cannot buy the item anymore.<\/li>\n<li>If it turns out that you&#8217;d like something that isn&#8217;t available anymore, please contact <a href=\"mailto:hello@lotusloungechair.com\/bh\">hello@lotusloungechair.com\/bh<\/a>. We\u00a0will check its availability for you and if it is sold out, we will produce it if is possible or we will help you find a stylish and original alternative.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-60ddf950364999081 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_60ddf950364999081\"><a aria-expanded=\"false\" aria-controls=\"60ddf950364999081\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-24060-4\" data-target=\"#60ddf950364999081\" href=\"#60ddf950364999081\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What are credits?<\/span><\/a><\/h4><\/div><div id=\"60ddf950364999081\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_60ddf950364999081\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>We want to reward our loyal members by giving them credits.\u00a0 Credits are an amount of money that is put on your account, which you can use on your next order.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-8508121527ebcee01 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_8508121527ebcee01\"><a aria-expanded=\"false\" aria-controls=\"8508121527ebcee01\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-24060-4\" data-target=\"#8508121527ebcee01\" href=\"#8508121527ebcee01\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Refund of your returned item? <\/span><\/a><\/h4><\/div><div id=\"8508121527ebcee01\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_8508121527ebcee01\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>It&#8217;s possible that you receive credits as a refund of your returned product. As soon as we have received your return, we refund your credit(= purchase amount &#8211; return cost) on your Lotus Lounge Chair account, You can use these credits for your next purchase. A refund can also be given via your original payment method. Mail <a href=\"mailto:hello@lotusloungechair.com\/bh\">hello@lotusloungechair.com\/bh<\/a> for this option.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-7331e791264477798 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_7331e791264477798\"><a aria-expanded=\"false\" aria-controls=\"7331e791264477798\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-24060-4\" data-target=\"#7331e791264477798\" href=\"#7331e791264477798\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Do the colors on the website always reflect the colors of the delivered products?<\/span><\/a><\/h4><\/div><div id=\"7331e791264477798\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_7331e791264477798\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>We always try to represent our products in an accurate way by using pictures of good quality, stating the dimensions and providing a description. As we offer a \u00a0handmade products, there may, however, be a slight difference in size, colour or weight.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-b6d9633a118b20a61 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_b6d9633a118b20a61\"><a aria-expanded=\"false\" aria-controls=\"b6d9633a118b20a61\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-24060-4\" data-target=\"#b6d9633a118b20a61\" href=\"#b6d9633a118b20a61\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What is the warranty of the products on Lotus Lounge Chair?<\/span><\/a><\/h4><\/div><div id=\"b6d9633a118b20a61\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_b6d9633a118b20a61\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li><strong>Warranty<\/strong><\/li>\n<\/ul>\n<p>1 Year: stitches, zipper and rivets in outer and inner cover.<\/p>\n<ul>\n<li><strong>Excluded from warranty<\/strong><\/li>\n<\/ul>\n<p>Outer cover: Fading from sun, physical damage with sharp objects and use of force, jumping, pulling, cutting, burning, melting and scratching<\/p>\n<p>Inner cover: Physical damage with sharp objects and use of force, use without outer cover, jumping, pulling, cutting, burning, melting and scratching<\/p>\n<p>Filling: Gradual shrinking of EPS volume, intentional or careless discharge of the filling through the zipper or through damage caused by negligence of the inner and outer cover.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-4272739cc268689b7 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_4272739cc268689b7\"><a aria-expanded=\"false\" aria-controls=\"4272739cc268689b7\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-24060-4\" data-target=\"#4272739cc268689b7\" href=\"#4272739cc268689b7\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">When can I expect my refund?<\/span><\/a><\/h4><\/div><div id=\"4272739cc268689b7\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_4272739cc268689b7\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>You can expect your refund (excl. the shipment costs) within 14 business days after we have received your returned good<\/li>\n<li>It\u2019s possible that you receive credits as a refund of your returned product. As soon as we have received your return, we refund your credit(= purchase amount \u2013 return cost) on your Lotus Lounge Chair account, You can use these credits for your next purchase.<\/li>\n<li>A refund can also be given via your original payment method. Mail <a href=\"mailto:hello@lotusloungechair.com\/bh\">hello@lotusloungechair.com\/bh<\/a> for this option.<\/li>\n<\/ul>\n<p><strong>Be aware that any product that is damaged, incomplete, or its packaging is damaged, won\u2019t be refunded and can\u2019t be exchanged.\u00a0<\/strong><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_4_5 4_5 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:80%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.4%;--awb-margin-bottom-large:10px;--awb-spacing-left-large:2.4%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-5 sep-underline sep-solid fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:#9e9e9e;--awb-margin-bottom:2%;--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:3%;--awb-margin-left-small:0px;--awb-sep-color:rgba(191,191,191,0.2);\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Ubuntu Condensed&quot;;margin:0;--fontSize:32;line-height:1.13;\"><p style=\"text-align: left;\">Returns<\/p><\/h3><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:2px;--awb-icon-size:10px;--awb-content-font-size:16px;--awb-icon-alignment:left;--awb-hover-color:#f9f9f9;--awb-border-color:#bf1e2d;--awb-background-color:#ffffff;--awb-divider-color:rgba(255,255,255,0.2);--awb-divider-hover-color:rgba(255,255,255,0.2);--awb-icon-color:var(--awb-color1);--awb-title-color:#333333;--awb-content-color:#747474;--awb-icon-box-color:#bf1e2d;--awb-toggle-hover-accent-color:#bf1e2d;--awb-title-font-family:&quot;Ubuntu&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-font-size:16px;--awb-content-font-family:&quot;Ubuntu&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-24060-5\"><div class=\"fusion-panel panel-default panel-06c3fa74aa3f05874 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_06c3fa74aa3f05874\"><a aria-expanded=\"false\" aria-controls=\"06c3fa74aa3f05874\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-24060-5\" data-target=\"#06c3fa74aa3f05874\" href=\"#06c3fa74aa3f05874\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How can I return my product?<\/span><\/a><\/h4><\/div><div id=\"06c3fa74aa3f05874\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_06c3fa74aa3f05874\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>You have the legal right to return your goods within the 48 hours after having received your order. All products on our site can be returned, unless stated otherwise. Returned products must meet the following conditions:<\/p>\n<li>In a perfect state for resale<\/li>\n<li>Packaged in its original packaging<\/li>\n<li>Packing slip and filled in return form should be added to the package<\/li>\n<p><em>*Any product which is damaged by the purchaser, incomplete, or whose original packing is damaged by the purchaser, won\u2019t be refunded and can\u2019t be exchanged.<\/em><\/p>\n<li><span class=\"wysiwyg-font-size-large\">Product which is damaged, incomplete<em><br \/>\n<\/em><\/span>Please mail <a href=\"mailto:hello@lotusloungechair.com\/bh\">hello@lotusloungechair.com\/bh<\/a> and send following pictures<br \/>\n1. the damaged goods<br \/>\n2. the outer packaging clearly showing whether or not there is damage<br \/>\n3. the transport label<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-715b92cd6d7498375 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_715b92cd6d7498375\"><a aria-expanded=\"false\" aria-controls=\"715b92cd6d7498375\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-24060-5\" data-target=\"#715b92cd6d7498375\" href=\"#715b92cd6d7498375\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Under what conditions the replacement of the product is on charge by the Brand?<\/span><\/a><\/h4><\/div><div id=\"715b92cd6d7498375\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_715b92cd6d7498375\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Delivered the wrong product<\/li>\n<li>Product delivered with fabric anomaly<\/li>\n<li>Delivered product that is damaged during delivery<\/li>\n<\/ul>\n<p>Conditions: Lotus Lounge Chair to be informed within 24 hours of submission, with written notice and photo from Packaging, Product and Damage; The product must be complete and in the original packaging; It is required to attach a document for the purchased product and a document for receipt of the product; The cost of returning the product is on charge by the Brand<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-f0797b830d6ef0f0e fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_f0797b830d6ef0f0e\"><a aria-expanded=\"false\" aria-controls=\"f0797b830d6ef0f0e\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-24060-5\" data-target=\"#f0797b830d6ef0f0e\" href=\"#f0797b830d6ef0f0e\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Under what conditions the replacement of the product is on charge by the Buyer?<\/span><\/a><\/h4><\/div><div id=\"f0797b830d6ef0f0e\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_f0797b830d6ef0f0e\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Replacement with another color<\/li>\n<li>Replacement for a larger product with a surcharge<\/li>\n<\/ul>\n<p>Conditions: Lotus Lounge Chair to be notified within 24 hours, with written reason for the return of the product; The product must be complete, undamaged and packed in the original packaging; It is required to attach a document for the purchased product and a document for receipt of the product; The cost of returning the product are on charge by the buyer.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-fa7433569ce39ce8b fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_fa7433569ce39ce8b\"><a aria-expanded=\"false\" aria-controls=\"fa7433569ce39ce8b\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-24060-5\" data-target=\"#fa7433569ce39ce8b\" href=\"#fa7433569ce39ce8b\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Under what conditions the replacement of the product can not be done?<\/span><\/a><\/h4><\/div><div id=\"fa7433569ce39ce8b\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_fa7433569ce39ce8b\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>When the Product is tailored by dimension and model;<\/li>\n<li>When is custom made with 2 &#8211; 3 Colors;<\/li>\n<li>When the product have Logo and Personalization to the customers can not be cancelled or changed!<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-26e2df1d96be9daff fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_26e2df1d96be9daff\"><a aria-expanded=\"false\" aria-controls=\"26e2df1d96be9daff\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-24060-5\" data-target=\"#26e2df1d96be9daff\" href=\"#26e2df1d96be9daff\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Under what conditions the product can be returned and my money refunded?<\/span><\/a><\/h4><\/div><div id=\"26e2df1d96be9daff\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_26e2df1d96be9daff\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Conditions: Lotus Lounge Chair to be notified within 24 hours, with written reason for the return of the product; The product must be complete, undamaged and packed in the original packaging; It is required to attach a document for the purchased product and a document for receipt of the product; The cost of returning the product are charged by the buyer<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_4_5 4_5 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:80%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.4%;--awb-margin-bottom-large:10px;--awb-spacing-left-large:2.4%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-6 sep-underline sep-solid fusion-title-text fusion-title-size-three fusion-animated\" style=\"--awb-text-color:#9e9e9e;--awb-margin-bottom:3%;--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:3%;--awb-margin-left-small:0px;--awb-sep-color:rgba(191,191,191,0.2);\" data-animationType=\"fadeInLeft\" data-animationDuration=\"1.5\" data-animationOffset=\"bottom-in-view\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Ubuntu Condensed&quot;;font-style:normal;font-weight:400;margin:0;--fontSize:32;line-height:1.13;\"><p style=\"text-align: left;\">Delivery<\/p><\/h3><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:2px;--awb-icon-size:10px;--awb-content-font-size:16px;--awb-icon-alignment:left;--awb-hover-color:#f9f9f9;--awb-border-color:#bf1e2d;--awb-background-color:#ffffff;--awb-divider-color:rgba(255,255,255,0.2);--awb-divider-hover-color:rgba(255,255,255,0.2);--awb-icon-color:var(--awb-color1);--awb-title-color:#333333;--awb-content-color:#747474;--awb-icon-box-color:#bf1e2d;--awb-toggle-hover-accent-color:#bf1e2d;--awb-title-font-family:&quot;Ubuntu&quot;;--awb-title-font-weight:400;--awb-title-font-style:normal;--awb-title-font-size:16px;--awb-content-font-family:&quot;Ubuntu&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-24060-6\"><div class=\"fusion-panel panel-default panel-8c7af788338d73350 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_8c7af788338d73350\"><a aria-expanded=\"false\" aria-controls=\"8c7af788338d73350\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-24060-6\" data-target=\"#8c7af788338d73350\" href=\"#8c7af788338d73350\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">When will my order be shipped?<\/span><\/a><\/h4><\/div><div id=\"8c7af788338d73350\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_8c7af788338d73350\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>The ordered products will be delivered by 11 o\u2019clock for 2-7 working days if the product is in stock.<\/li>\n<li>That is, within 10 working days if the product needs to be made or personalized with a logo.<\/li>\n<li>The products will be delivered to the specified delivery address.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Outer cover: Fading from sun, physical damage with sharp objects and use of force, jumping, pulling, cutting, burning, melting and scratching<br \/>\nInner cover: Physical damage with sharp objects and use of force, use without outer cover, jumping, pulling, cutting, burning, melting and scratching<br \/>\nFilling: Gradual shrinking of EPS volume, intentional or careless discharge of the filling through the zipper or through damage caused by negligence of the inner and outer cover.<\/p>\n","protected":false},"author":2,"featured_media":24228,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"content-type":"","footnotes":""},"faq_category":[275,276,274],"class_list":["post-24060","avada_faq","type-avada_faq","status-publish","format-standard","has-post-thumbnail","hentry","faq_category-account","faq_category-order","faq_category-service-faq"],"_links":{"self":[{"href":"https:\/\/lotusloungechair.com\/bh\/wp-json\/wp\/v2\/avada_faq\/24060","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lotusloungechair.com\/bh\/wp-json\/wp\/v2\/avada_faq"}],"about":[{"href":"https:\/\/lotusloungechair.com\/bh\/wp-json\/wp\/v2\/types\/avada_faq"}],"author":[{"embeddable":true,"href":"https:\/\/lotusloungechair.com\/bh\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/lotusloungechair.com\/bh\/wp-json\/wp\/v2\/comments?post=24060"}],"version-history":[{"count":0,"href":"https:\/\/lotusloungechair.com\/bh\/wp-json\/wp\/v2\/avada_faq\/24060\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/lotusloungechair.com\/bh\/wp-json\/wp\/v2\/media\/24228"}],"wp:attachment":[{"href":"https:\/\/lotusloungechair.com\/bh\/wp-json\/wp\/v2\/media?parent=24060"}],"wp:term":[{"taxonomy":"faq_category","embeddable":true,"href":"https:\/\/lotusloungechair.com\/bh\/wp-json\/wp\/v2\/faq_category?post=24060"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}