Returns and Warranty Policy


Warranty

1 Year: stitches, zipper and rivets in outer and inner cover.

Excluded from warranty

  • Outer cover: Fading from sun, physical damage with sharp objects and use of force, jumping, pulling, cutting, burning, melting and scratching
  • Inner cover: Physical damage with sharp objects and use of force, use without outer cover, jumping, pulling, cutting, burning, melting and scratching
  • Filling: Gradual shrinking of EPS volume, intentional or careless discharge of the filling through the zipper or through damage caused by negligence of the inner and outer cover.

 

Returns


1. The replacement of the product is on charge by the Brand.

  • Delivered the wrong product
  • Product delivered with fabric anomaly
  • Delivered product that is damaged during delivery
  • Conditions: Lotus Lounge Chair to be informed within 24 hours of submission, with written notice and photo from Packaging, Product and Damage; The product must be complete and in the original packaging; It is required to attach a document for the purchased product and a document for receipt of the product; The cost of returning the product is on charge by the Brand

 

2. Replacement of the product is on charge on the buyer

  • Replacement with another color
  • Replacement for a larger product with a surcharge
  • Conditions: Lotus Lounge Chair to be notified within 24 hours, with written reason for the return of the product; The product must be complete, undamaged and packed in the original packaging; It is required to attach a document for the purchased product and a document for receipt of the product; The cost of returning the product are on charge by the buyer.

* Order when the Product is tailored with 2 or 3 Colors or Logo and Personalization to the customers can not be cancelled or Modified!

 

3. Refund of your money

  • Lotus Lounge Chair to be notified within 24 hours, with written reason for the return of the product; The product must be complete, undamaged and packed in the original packaging; It is required to attach a document for the purchased product and a document for receipt of the product; The cost of returning the product are charged by the buyer