Term and conditions od USA
State od Delaware, United States
- Acceptance of Terms
By accessing lotusloungechair.com, purchasing products, or using any services provided by Lotus Generation Global LLC (“we”, “us”, “our”), you agree to be bound by these Terms and Conditions.If you do not agree, please discontinue use of the website.We reserve the right to update or modify these Terms at any time. Changes will be posted on this page and are effective immediately upon publication.
Personal Data & Privacy
We collect and process personal information in accordance with: U.S. federal privacy guidelines, Delaware Online Privacy and Protection Act (DOPPA), Our internal privacy standards, Personal data may include:
Name, Email address,Billing & shipping address, Phone number, Order details, Payment-related identifiers (never full card details). You guarantee that the information you provide is accurate and complete.
We are not responsible for issues caused by incorrectly provided information. For full details, please see our Privacy Policy.
Confidentiality & Security of Payment Information
We take all reasonable technical and organizational measures to protect your data from: Loss, unauthorized access, misuse, alteration, theft, disclosure
Payment Security
We do not have access to, nor store: full card numbers, expiration dates, CVV security codes. All online payments are processed securely by certified third-party payment processors such as:
•Adyen, PayPal. Your card details are entered directly into the payment processor’s secure system.
Ordering & Delivery Policy
Ordering, products, descriptions, and prices are listed on our website and may be updated without notice.You can place orders through our checkout system using accepted payment methods.
Delivery, Orders are delivered via: Lotus Lounge Chair logistics partners, or Third-party courier services. Delivery is made to the address provided at checkout.
Shipping cost may be included in the final checkout price unless stated otherwise. For questions about ordering or deliveries, contact us at: hello@lotusloungechair.com
Payment Policy & Refund Conditions
Incorrect or Duplicate Payments
If you believe a payment was made in error, you may request a refund by submitting: written request, proof of payment, date and amount paid
Requests should be sent to: hello@lotusloungechair.com
Order Cancellation by Lotus Lounge Chair
We reserve the right to cancel an order with written notice to the customer in cases such as: a product becomes unavailable or cannot be produced, unforeseen changes in supply or production conditions, pricing errors (e.g., significantly incorrect pricing), fraud suspicion, incomplete or inaccurate customer information, If an order is cancelled, we will work to offer an alternative solution, If no solution is possible, all paid funds will be refunded.
Returns & Complaints Policy
Customer Returns, Customers may request a return within 24 hours of receiving the product by emailing: hello@lotusloungechair.com
The return request must include: reason for return, photo evidence (if applicable), order number or invoice.
Return Conditions
Returned items must be: unused, undamaged, in original packaging, with included documents (invoice, bill of lading, etc.)
Return shipping costs are paid by the customer unless the return is due to: wrong item received, damaged item, defective item
Refunds
Refunds are processed to the customer’s bank or payment account after: the item is inspected, return conditions are confirmed, The customer must provide accurate refund account information.
Product Information & Availability
We strive to ensure product descriptions and photos are accurate. However, small variations in color, texture, or dimensions may occur. Product availability is not guaranteed. We reserve the right to discontinue or modify any product at any time.
Intellectual Property
All content on lotusloungechair.com is property of Lotus Generation Global LLC, including: product photos, videos, logos, texts, graphics, website design, marketing materials.
You may not copy, reproduce, distribute, or use any content without written permission.
Limitation of Liability
To the maximum extent permitted by U.S. law, Lotus Lounge Chair is not liable for: indirect or consequential damages, delays caused by couriers, losses due to incorrect customer information, unauthorized use of your account,technical issues beyond our control.
Governing Law
These Terms & Conditions are governed by the laws of the: State of Delaware, United States. Any disputes will be handled by the appropriate courts located within Delaware.
Contact Information
For questions regarding these Terms: hello@lotusloungechair.com.
SHIPPING POLICY
This Shipping Policy explains how orders are processed, shipped, and delivered by Lotus Generation Dooel.
Order Processing Time
Orders are processed within 1–3 business days.Orders placed on weekends or holidays are processed on the next business day. You will receive an email confirmation once your order has been processed.
Delivery Method
Products are delivered by: Lotus internal delivery, or Express Delivery service (courier), Delivery is made to the address provided during checkout. Please ensure your address is correct — Lotus Generation Dooel is not responsible for undeliverable shipments due to incorrect information.
Shipping Costs
Shipping costs are included in the final product price displayed at checkout. No additional shipping fees will be charged unless specified.
Delivery Time
Estimated delivery time depends on the courier service and destination. Your order confirmation may include expected delivery dates.
Unable to Deliver
Delivery may fail if: The address is incorrect or incomplete, The courier cannot reach the customer, In such cases, re-delivery may require additional charges.
Tracking Information
If tracking is available, a tracking link or ID will be sent to the customer after dispatch.
7. Damaged or Missing Products
If your package arrives damaged: Take photos of the damage immediately, Contact us within 24 hours at hello@lotusloungechair.com. Do not discard the packaging until the claim is resolved.
