Privacy Statement – Lotus Lounge Chair
At Lotus Lounge Chair, we sell premium beanbags, loungers, and related products through our website lotusloungechair.com. Protecting your privacy is important to us. This statement explains how we collect, use, and store your personal data.
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1. Safe Data Processing
We use standard encryption technologies to protect your data during transmission and storage. For critical information, like payment details, we use secure servers and connections.
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2. Information Regarding Your Order
When you place an order, we collect:
• Name • Email address • Shipping address • Payment details • Occasionally, phone number
This information allows us to process your order and keep you updated. Some information may be shared with third-party partners only when necessary, such as delivery services or payment processors.
• Payment security:
• Credit/debit cards: Processed securely through Adyen. We never see full card details.
• PayPal: Only account name, email, and delivery address are used to fulfill your order.
• Bank transfers: Account information is used for refunds only.
All third-party partners are bound by contracts to use your data solely to provide services on our behalf.
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3. Newsletter & Marketing
By subscribing to our newsletter, you consent to receive updates about new products and promotions.
• If you’ve made a purchase, we may send emails about related products based on legitimate business interest.
• Your data will never be sold. Third parties may send emails on our behalf but are contractually required to protect your data.
• You can unsubscribe at any time via the link in our emails.
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4. Cookies & Tracking
We use cookies and tracking tools to improve your experience:
• Remember your shopping cart
• Personalize content
• Show relevant ads
We also use tools like Datatrics for personalized recommendations. You may disable cookies in your browser at any time.
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5. Customer Service
We may collect information from calls, emails, or social media messages to:
• Fulfill service requests
• Improve customer support
Our legal basis is to execute agreements or legitimate business interest.
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6. Website & Social Media Interactions
• We may use tracking pixels to monitor interactions on our website and social media.
• Data helps improve website experience, social media presence, and targeted advertising.
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7. Data Retention
We keep your personal data only as long as necessary:
• Orders, invoices, payments: 7 years (for tax compliance)
• Service requests: 5 years
• Newsletter subscriptions: 5 years, or deleted if you unsubscribe
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8. Your Rights
You can:
• Access your personal data
• Request corrections or deletion
• Opt-out of marketing emails
Contact us at: hello@lotusloungechair.com
For unresolved concerns in the U.S., you may contact the Delaware Privacy Protection Agency or other relevant authorities.
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9. Granting Permission for Social Media Content
We may ask to feature your photos of Lotus Lounge Chair products on our:
• Website
• Instagram, Facebook, Pinterest
• Newsletters or other communications
By replying #yesLotus, you confirm:
• You own the photo or have rights to it
• We may use it commercially
• We may credit you, but it’s not required
To withdraw permission, email marketing@lotusloungechair.com with a direct link to the photo.
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Contact Us
Lotus Gneration Global LLC
lotusloungechair.com
Email: hello@lotusloungechair.com
